USE OF WEBSITE TERMS AND CONDITIONS
Rare Finds Gift Shop/www.rarefindsgiftshop.co.uk, the “Website” is owned and operated by One Serenity Ltd. and in these Terms and Conditions as well as on the Website, "we" “us” “our” refer to the limited company, a company registered under the laws of England and Wales registration no.5703446 with registered office at Serenity House
20 High Street, Rugby, Warwickshire CV21 3BG UK.
These Terms and Conditions apply to you as user, as purchaser and to anyone and everyone who accesses the Website. Your agreement to be bound by these Terms and Conditions occur upon your first use of the Website.
To register with and shop on the Website you must be 18 years of age or over. By doing so you warrant you are at least 18 years of age.
Invoices as well as other information related to your use of and/or purchase on this Website are created and sent electronically.
These Terms and Conditions may change at any time, and the Terms and Conditions applicable to you are those in effect on the date of use or purchase. Before each use or purchase therefore, please check if changes have been made. The date of the latest update if any to these Terms and Condition will be indicated.
In case of breach of these Terms and Conditions and no action is taken by us, it does not constitute a waiver on our part and we can use what remedies we have for any and all other instances where there is a breach of these Terms and Conditions.
You can place an order on the Website for the products that are shown on the Website with their respective prices. A Minimum Order of £5.00 is currently in place. When you place an order, you have to provide us with the correct required information including a delivery address located in the UK and a valid debit/credit card to pay for the order. Before confirming your order, you must review your order, check the total price, ensure the information you have provided are adequate and correct and read and accept Terms and Conditions.
By clicking the PAY button on Checkout, you place an order on the Website. Once placed your order is not binding on us, but constitutes an offer from you to purchase product(s) in consideration for payment of the price. As such all orders are subject to our acceptance. When we receive your order, we will send you a Receipt of Order email. This email is an acknowledgement and does not constitute an acceptance of your order.
The contract between you and us is concluded when we send you the Dispatch Confirmation
email confirming the dispatch of the products you purchased on the Website. We do not keep copy of this email on file, kindly save and/or print a copy in case it is needed (see Returns and Refunds
) You can a amend or cancel your order any time before we send the Dispatch Confirmation
email by loggin in to your account or sending an email to Customer Service
The price payable for a product will be the price on the Website at the time your order is placed. These prices include Value Added Tax (VAT) but exclude the costs of delivery. If delivery cost is chargeable, it will be shown in the Order Summary, separately and added to the total price, at Checkout
Despite our best efforts, there could be errors in the price of the products on the Website. If you have placed an order for such a product we will email you that we cannot proceed with your order and/or your order has been cancelled.
While we strive to give reliable product details and descriptions on the Website, they are for information purposes only. The information on the label and packaging of the actual product may differ or be more than what is given about the product on the Website. If you have questions or doubts with regard to a product, it is important to contact our Customer Service b
efore placing an order.
The products we offer on the Website have intended use or purpose. Before placing an order please ensure a product is suitable for your purpose. Before using the product, please read the instructions and warnings provided with the product. If the product is used for a purpose other than that for which it is intended, there maybe deterioration or damage to the product’s quality, reliability, appearance and/or harm to the product or yourself.
Payment for orders on the Website is via the payment gateway PayPal. You can pay using a PayPal account and most debit/credit cards.
The product will be delivered to the address indicated in your order. While we aim to deliver the products within the delivery time stated in the order, all delivery times are estimates and are not guaranteed. There could be unavoidable delays or delays due to causes beyond our control. Should the order not be delivered within 30 days after the order was placed, you may terminate the contract and request a refund.
If after the conclusion of the contract we discover we can no longer deliver the ordered product(s) due to the product(s) being lost in transit, damaged during shipping, etc. we will be entitled to terminate the contract by informing you and refunding payment.
6. Cancellation and Refunds
You can cancel your purchase within 14 days from receipt of your order. You have to inform us of your decision to cancel by sending an email to our Customer Service using your Order No.as reference. You must return the product(s) in accordance with our Returns and Refunds Policy within 28 days after receipt of your order.
We shall refund your payment in full provided the return was made and we have received the product(s) or have received evidence that the product(s) had been returned. We will give the refund using the same means of payment in the original transaction
To avoid any liability for any diminished value of the returned product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product, please return the product in the condition received: unused, unaltered and undamaged, and with the original labels attached and in their original product packaging. Some products require special handling and extra care has to be taken so the products are returnable. A notice to this effect will be shown when you place your order. Where products are sealed or tagged, when inspecting the products please exercise due care not to remove the seals or tags, and if a seal or tag is removed, broken or tampered that product cannot be returned nor the payment refunded.
7. Defective Products
In case the product is faulty or damaged, please give us notice by contacting our Customer Service,
using your Order No.
as reference and our Customer Service will give your further instructions. If we ask you to return the product, the product must be returned within 30 days from date of receipt. We may wait to receive and inspect the product before we process your refund. We shall refund all payments received, including the cost of shipping to return the product to us, through the same means of payment used for the original transaction.
1. Intellectual Property
“Content” means text, graphics, images, audio, video, software, data compilations, page layout, underlying code, any and all forms of information that can be stored digitally and forms part of this Website, The Content is our property and belongs to us. Copyright, trademarks, database rights and other intellectual property rights protect this Content and it shall not be copied or used without our written permission. Nothing on the Website maybe construed as giving any person or organisation permission, the right or license to use any of the Content on the Website.
2. Prohibited Use
You may not use this Website for unlawful, illegal, threatening, abusive, offensive, objectionable purposes or in a manner that in any way violate or is against regulations, law, order, customs, traditions and standards of business and courtesy. You may not use this Website so as to cause damage to it inflicting it with viruses, malware or the like and/or to cause diminish or prevent the use and enjoyment of the Website by other users.
We reserve the right to ban your use of the Website or employ other remedies available to us if you engaged in any of the prohibited uses.
We will not be deemed to be in breach of these Terms & Conditions or in breach of our contract as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our control including, but not limited to, fire, flood, earthquakes, and other natural disasters, and also civil unrest, acts of terrorism or war, state of emergency, strikes, riots, accidents, disruption to public services, road and transport problems.
1. Warranties and Liabilities
The Website is provided “as is” and “as available” and we do not warrant that it will free from defects or faults or that it will be available at all times and we accept no liability for its disruption
Whilte maximum effort had been made on our part to keep the Website secure we do not warrant it and you must be vigilant and be responsible for your security.
We reserve the right to suspend, alter, and remove part of or the entire the Website without notice. Unless expressly indicated, these Terms and Conditions will continue to apply to the modified or reduced Website.
Nothing in these Terms & Conditions will limit your statutory rights or will limit our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty. Outside of these, our maximum liability arising out of any order or purchase on the Website will be limited to the price of the products(s) purchased.
3. Applicable Law
All legal relationships between you and us are governed by the laws of the United Kingdom.
4. Customer Complaints
If you have any complaint, or if you want to contact us for any reason, please get touch with our Customer Service